Scope of Work
All models or data provided to The Wehrmeyer Group, LLC must be created by or legally obtained by the user. Any liability resulting from illegally obtained digital or physical content provided to The Wehrmeyer Group will be the responsibility of the user/provider.
A TWG team member will review all digital or physical models for manufacturability based on the requested manufacturing and post processing specifications. TWG will use best intent and effort and may not fully understand all aspects of part details and cannot predict any unseen complexities or recommended changes to the overall manufacturing processes.
Unless separately contacted or discussed, TWG does not perform a full engineering review for potential design-related issues such as mechanical strength, mating surfaces/tolerances, and thin geometries. Any design, processing, or materials recommendations provided by The Wehrmeyer Group should be used as general guidance, and there are no guarantees related to this information.
Without prior written agreement, The Wehrmeyer Group does not warrant the specific use or application of any part(s) manufactured. The intended purpose of the finished product is the sole responsibility of the user. Responsibility to the customer for evaluation to determine the use case and compliance with applicable regulations of products for any use, specifically for uses (including but not limited to medical/dental, food contact, automotive, heavy industry, defense, and consumer products) that are regulated by the US, EU, and other government agencies.
Quotes and Order Confirmation
Machine setup/fixturing and 3D Print orientation as well as other related production settings will be best optimized based on experience and best practices to balance cost, finish, and strength. We ask to be provided with any specific manufacturing requests in the notes section during order confirmation.
The Wehrmeyer Group does not guarantee a specific delivery/completion date. All leads times are estimated based on historical averages and presented in business days. Estimates exclude weekends (Saturday and Sunday) as well as common national holidays including but not limited to New Year’s, July 4th, Thanksgiving, and Christmas.
All quotations provided by The Wehrmeyer Group must be thoroughly reviewed by the client for ultimate accuracy. This includes the accuracy of the correct CAD models, quantities, technologies, materials, post-processing’s, and specific manufacturing requests. Once payment is submitted or a purchase order (PO) is supplied, the quotation is considered reviewed and accurate. Any changes or reproduction costs associated with inaccuracy of the original quotation would be the responsibility of the user or purchaser.
Quality Assurance and Control
The Wehrmeyer Group’s quality processes are based on common industry standards that follow:
Mechanical or performance properties may not be guaranteed unless prior agreement is made. Technical data sheets may be provided for the raw materials used; however, the mechanical performance of any part(s) may be specific to the design and/or other factors outside of TWG’s control.
Dimensional accuracy of any specific geometric features may not be guaranteed unless prior agreement is made. Dimensional drawings may be required. Additional fees may apply.
Parts provided by The Wehrmeyer Group will have consistent surface finish that are consistent with common use of the manufacturing technology used.
Overall dimensions are verified to be within the following tolerances:
Selective Laser Sintering (SLS): +/- 0.3% with a lower limit of +/- 0.3mm (+/- 0.01”)
Fused Deposition Modeling (FDM): +/- 0.5% with a lower limit of +/- 0.5mm (+/- 0.02”)
Warranty
Any part found to be non-conforming based on the above standard would be eligible for rework, reproduction, credit, and/or refund of the manufacturing cost associated. Below are the following conditions that must be met for this warranty to apply:
Return Merchandise Authorization (RMA) requests related to part quality must be submitted and communicated within 30 days of delivery.
Return Merchandise Authorization (RMA) requests related to damage must be submitted within 5 days of delivery.
Manufactured parts must not be modified/altered from their original delivery form.
No visible damage from the product being used.
Any reproduction of product(s) will utilize the same CAD model, technology, raw materials, and post processing’s as the original order.
All non-conformant product(s) must be returned and accompanied by a Return Merchandise Authorization (RMA) form to be inspected.
Confidentiality
The Wehrmeyer Group takes assumption that all intellectual property provided are confidential and will not be disclosed, shared, distributed, or made available to any third party without the written consent from the Client, except where necessary to involve third-party subcontractors or partners to complete the project(s). The Wehrmeyer Group will ensure that any third parties are bound by confidentiality obligations equivalent to those in this agreement. The Wehrmeyer Group will use CAD models solely for the purpose of fulfilling the clients manufacturing requests and for no other purpose.
The Wehrmeyer Group takes all reasonable precautions to protect client information from unauthorized access or use. All digital copies of the CAD models will be stored on a secured server with restricted access and will be retained solely for the purpose of the record-keeping of future orders, unless otherwise agreed.
Payment
Payment must be received via credit card before an order is processed unless credit terms have been approved.
To qualify for credit terms, customer must demonstrate a consistent history of orders over a three-month period, totaling at least $5,000. Additionally, applicants must complete a credit application and agree to the outlined payment terms. Approved accounts will receive a NET 30 term, requiring full payment within 30 days of the invoice date.
NET 30 payments can be made via ACH transfer or with check. Credit card payments made after NET 30 terms will apply a 2% surcharge. A maximum credit limit will be assigned based on approval and may be adjusted at The Wehrmeyer Group’s discretion based on payment history and business needs.
Applicants must provide accurate financial information and report any significant changes in financial conditions. Late payments are subject to a 2% monthly fee on outstanding balances. The Wehrmeyer Group reserves the right to modify credit terms, adjust credit limits, or terminate credit agreements at any time. By submitting a credit application, the applicant authorizes The Wehrmeyer Group to verify the provided information, including contacting credit references and obtaining consumer credit reports.
International shipments are conducted under Cost and Freight (CFR) Incoterms. Customers are responsible for all import duties, taxes, customs clearance, and other charges that may arise upon arrival of the goods at the destination port(s). By placing an order for an international shipment, the user acknowledges and accepts these written terms.
Please contact info@thewehrmeyergroup.com for any questions.